COMMON
Visit our guide to finding your serial number.
To register your product online, navigate to "Warranty Registration" located under Customer Care or click here to submit the form.
Visit our Where to Buy page for a list of authorized retailers and their availability.
If a product is out of stock, you can sign up for a back-in-stock notification email. Navigate to the product page you are interested in, locate the banner at the top of the page, and input the email address you wish to be notified with.
First consult the User Manual & Quick Start Guide to ensure your product is set up correctly. Please note that not all products come with a Quick Start Guide. Our Resources Center includes various How-To guides that may also assist you. If the problem persists, please contact support by submitting this form or calling 855-944-3571.
The answers to common product and technical questions can be found here or within our Resources Center. If you are unable to find the answer listed, please fill out the Contact Us form and a representative will contact you shortly.
To find the nearest Service Center, click here. For warranty repairs/service, please contact support before taking your product to a service center.
You can submit a request to purchase parts here.
Product documentation can be found in our Resources Center.
GENERATOR (COMMON)
Yes, all our generators include at least oil, oil funnel, and spark plug wrench. The only additional items required are fuel and any grounded 3-prong extension cords (marked for outdoor use and rated for the electrical load) you wish to use.
The life of any generator set is dependent on the care it receives, adherence to maintenance schedules, and the conditions under which it operates. Consult the user manual for schedules and operating recommendations.
Dimensions designated as "Assembled" include the wheels.
All small engine products sold by Westinghouse are CARB Compliant and should be available for sale in CA (WH2200iXLT not included). Occasionally, these certificates expire within Amazon's filing service and must be resubmitted to Amazon by us. If you encounter this, please contact us or check availability from one of our other authorized retailers.
Residual oil from the factory may remain in the engine when shipped due to factory testing, but the generator is new/not used.
Maintenance schedules vary between units, but all include hourly and lifetime hour routine maintenance items. Consult the User Manual for your specific unit.
Westinghouse Portable Generators are rated for operation between 5°F (-15°C)–104°F (40°C). If the generator is exposed outside of this range during storage, it should be brought back within this range before operation. Refer to our Cold Start Guide here for temperatures under 40°F (5°C).
NO. Generators produce carbon monoxide, an odorless gas that can kill you in minutes. Only use OUTSIDE and at least 20 ft. away from windows, doors, and vents as recommended by the US Department of Health and Human Services Centers for Disease Control and Prevention.
Reference your Manual/Quick Start Guide to ensure the unit is set up properly, the correct oil and gas are used, and that the unit is located on a level surface that is outside away from any doors, windows or vents. High Ambient Temperatures - Make sure the generator has plenty of unobstructed airflow, keep the Genset clean, and use oil of the proper viscosity. Low Ambient Temperatures - Keep the spark plug clean and properly gapped, and use oil of the proper viscosity. Dusty Conditions - Keep the Genset clean, service the air filter more often than scheduled, and change the oil more often than scheduled.
Westinghouse Portable Generators are designed for emergency or remote use. They are not intended to be the main substitute for the utility power supply or a home backup generator.
The circuit breakers will automatically switch OFF if there is a short circuit or a significant overload of the generator at each receptacle. Do not overload the generator’s capacity. Exceeding the generator’s wattage/amperage capacity can damage the generator and/or electrical devices connected to it. Consult the User Manual for your specific unit.
As quickly as unplugging all connected electrical loads and resetting the circuit breakers. If an AC circuit breaker switches OFF automatically, check that the appliance is working correctly and does not exceed the rated load capacity of the circuit before resetting the AC circuit breaker/s.
Turn off all connected electrical loads, allow the generator to run with no load to stabilize running temperature, then turn the unit off. Subsequent shutdown procedures vary between models. Consult the User Manual for your specific unit.
No. Always disconnect all electrical loads before starting the generator to prevent damage to your appliances.
No. Always disconnect all electrical loads before shutting down the generator to prevent damage to your appliances.
Never operate a generator inside a home, garage, or enclosed space, EVEN IF doors and windows are open. Only use OUTSIDE and at least 20 ft. away from windows, doors, and vents.
Consult your manual for storage guidelines and maintenance schedules specific to your unit.
Westinghouse Portable Generators are rated for operation between 5°F (15°C)–104°F (40°C). If the generator is exposed outside of this range during storage, it should be brought back within this range before operation.
No. Westinghouse Portable Generators are designed and rated for continuous operation between 5°F (-15°C)–104°F (40°C). If running the generator in extreme temperatures, refer to the User Manual for your specific unit.
Yes, push and hold the STOP button until the unit begins to cycle down.
Yes, ensure that the unit is switched to propane before pressing START.
High altitude adjustment is required for operation at altitudes starting from 2,000-5,000 ft. (610-1524 m). Operation without this adjustment will cause decreased performance, increased fuel consumption, and increased emissions. Consult the User Manual for your specific unit.
Clean, fresh, unleaded gasoline, 87-93 octane with less than 10% ethanol.
Adding a fuel stabilizer (purchased separately) extends the usable life of fuel and helps prevent deposits from forming that can clog the fuel system. Follow the manufacturer’s instructions for use.
Use fuel stabilizer specifically made for unleaded gasoline. Follow the manufacturer's instructions for use.
Stabilized fuel can be left in the generator for up to six months if the carburetor float bowl is drained. If storing the generator for 6 months or longer, drain the fuel tank. Start the generator to remove the remaining fuel from the system. Then drain the float bowl. Consult the User Manual for specific procedures for your unit.
Yes, but specialized parts and equipment may be necessary depending on circumstances. Consult a licensed plumber before connecting a generator to large propane tank.
No. Westinghouse does not authorize any type of fuel conversion to its generators. Converting a Westinghouse generator to run on fuel it was not designed for will void your warranty.
Run times are measured at 50% load for open frame traditional generators and 25% load for inverter generators while using a standard 20 lb. tank.
There is no industry standard for testing sound level of a generator. Westinghouse tests under its own conditions to determine the published sound level as a means of comparing one Westinghouse generator to another. Measurements are taken at an average distance of 25 ft.
SAE 10W-30 engine oil under typical conditions. If running the generator in extreme temperatures, consult the User Manual for your specific unit.
Yes, 5W-30 synthetic engine oil is suitable for use within the full operating temperature range 5°F (15°C) – 104°F (40°C).
No. All Westinghouse generators have 4-stroke motors. Use of 2-stroke/cycle oil or other unapproved oil types can cause severe engine damage that is not covered under warranty.
On a level surface, remove the oil dipstick and wipe clean. Screw the dipstick fully into the filler neck. Remove the dipstick and verify that the oil level is within a safe operating range between the Low (L) and High (H) marks on the dipstick.
A quick-connect battery plug is pre-installed on the battery. Remove the cable tie securing the plugs then push firmly to connect them. Ensure that the positive (red) cable is connected to the positive terminal and the negative (black) cable is connected to the negative terminal. The cables and quick-connect plug must be fastened in order to charge the battery. The WGen12000 and WGen12000DF are the ONLY models with a battery that do not have quick-connect cables.
Most units contain either a battery charger cable or float charger. The float charger will show a red indicator light when charging and green when fully charged. Consult your manual to determine which charger came with your unit and how often the battery should be charged.
No. Only operate the generator at ground level on a dry, flat, and level surface.
Yes, Transfer switch use will vary with your specific type of generator and local codes or ordinances. Consult a qualified electrician to determine the type of transfer switch needed for your unique setup.
Traditional generators produce the same noise level regardless of load. Inverter generator noise levels will increase as additional loads are added.
Regulations vary. Consult the posted rules and regulations of the State Park in question.
No. Moisture or ice can cause a short circuit or other malfunction in the electrical circuit. Using a generator or electrical appliance in wet conditions, such as rain or snow, or near a pool or sprinkler system, or when your hands are wet, could result in electrocution.
No. Never use the generator in a location that is wet or damp. Never expose the generator to rain, snow, water spray, or standing water while in use. Protect the generator from all hazardous weather conditions. Moisture or ice can cause a short circuit or other malfunction in the electrical circuit. Using a generator or electrical appliance in wet conditions, such as rain or snow, or near a pool or sprinkler system, or when your hands are wet, could result in electrocution
No. Westinghouse Portable Generators are meant for transportable use and storage.
Keep the unit level during transport to minimize the possibility of fuel leakage or, if possible, drain the fuel or run the engine until the fuel tank is empty before transport.
Transfer switch use will vary with your specific type of generator and local codes or ordinances. Consult a qualified electrician to determine the type of transfer switch is needed for your circumstances.
Depending on the specific generator model you own, you may need to disconnect the bonded neutral. Removing the bonded neutral disables the GFCI protection from the 5-20R receptacles. Consult a qualified electrician to determine if your situation requires disconnecting the bonded neutral.
Consult the User Manual for your specific air conditioner. Make sure the generator can supply enough continuous (running) and surge (starting) watts for the air conditioner.
View our How-To guide here or for floating the neutral to a GFCI Breaker, here. Removing the bonded neutral disables the GFCI protection from the 5-20R receptacles. The bonded neutral should only be removed under specific circumstances. Consult a qualified electrician to determine if your situation requires disconnecting the bonded neutral.
Local codes or ordinances vary. Consult a qualified electrician, electrical inspector, or local agency having jurisdiction to find out if grounding is needed in your situation before using the generator.
If this generator will be used only with cord and plug equipment connected to the receptacles mounted on the generator, National Electric Code does not require that the unit be grounded. However, other methods of using the generator may require grounding to reduce the risk of shock or electrocution. Consult a qualified electrician, electrical inspector, or local agency having jurisdiction for local codes or ordinances to find out if grounding is needed in your situation before using the generator.
INVERTER GENERATORS
≤ 3%
Yes. Do not connect to a building’s electrical system unless the generator and transfer switch have been properly installed and the electrical output has been verified by a qualified electrician. The connection must isolate the generator power from utility power and must comply with all applicable laws and electrical codes.
Parallel operation requires a Westinghouse Parallel Cord (purchased separately). Consult the User Manual for your specific unit for compatibility and parallelling procedures.
Yes. See How-To guide.
See Manual Choke How-To guide
TRADITIONAL GENERATORS (OPEN-FRAME)
≤ 23%, (WGen12000, WGen12000DF & WPro8500 are ≤ 5%)
No. Our open-frame traditional generators currently do not have parallel ports.
Yes. Generators supplied with a recoil starter can be started manually.
POWER STATIONS
Yes. Westinghouse Power Stations do not produce emissions and are safe to use indoors.
Charge the battery to full before storing for long periods of time. This will help preserve the Lithium-ion cells and allow the unit to be used during emergencies.
Power stations are virtually silent despite the internal fan used to keep the unit running at an optimal temperature.
Our current offering does not include the ability to parallel units together.
Yes. Be mindful of the power draw required by the appliances you plug into the power strip. Consult your manual for specifics regarding your unit.
14 ºF – 104 ºF (-10 ºC – 40 ºC)
Yes.
Westinghouse Power Stations come standard with a DC input allowing any compatible solar panels to charge. Consult the User Manual specific to your power station before purchasing a solar panel.
Yes.
No.
Yes, some models will be compatible with our power stations. Please consult the User Manual of your CPAP to ensure power specifications are compatible with the power station.
Consult TSA regulations on battery size before attempting to transport these units.
No. Never use a power station in a location that is wet or damp. Never expose the power station to rain, snow, water spray, or standing water while in use. Protect the power station from all hazardous weather conditions. Moisture or ice can cause a short circuit or other malfunction in the electrical circuit. Using a power station or electrical appliance in wet conditions, such as rain or snow, or near a pool or sprinkler system, or when your hands are wet, could result in electrocution
No. This will void the warranty.
No. Power stations do not have the required terminals and/or enough power to jump-start your vehicle.
If using the power stations USB port to charge, unplug and use one of the household outlets.
PRESSURE WASHERS
Yes, all our pressure washers come with oil, oil funnel, hose, wand, and nozzles (except for the ePX2000). The only additional items required for use are an appropriate garden hose, water supply, gasoline, and pressure washer detergent.
All small engine products sold by Westinghouse are CARB Compliant and should be available for sale in CA (WH2200iXLT not included). Occasionally, these certificates expire within Amazon's filing service and must be resubmitted to Amazon by us. If you encounter this, please contact us or check availability from one of our other authorized retailers.
Change engine oil after the first 5 hours of use. Clean air filter and change oil after every 50 hours or every season. Consult your manual for a list of maintenance items and schedule.
Change engine oil after the first 5 hours of use. Clean air filter and change oil after every 50 hours or every season. Consult your manual for a list of maintenance items and schedule.
Generator answers above apply to these as well.
Adding a fuel stabilizer (not included) extends the usable life of fuel and helps prevent deposits from forming that can clog the fuel system. Follow the manufacturer’s instructions for use. Storage intervals have specific maintenance recommendations. Consult the User Manual for your specific unit.
SAE 10W-30
Yes, 5W-30 synthetic engine oil is suitable for use within the full operating temperature range 5°F (15°C) – 104°F (40°C).
Yes, by switching the pressure nozzles supplied with the unit. For ePX2000, you can adjust the spray pressure with the adjustable wand.
We do not sell detergent but recommend that you purchase detergent specifically designed to be used with a pressure washer. Follow the directions supplied with the detergent to ensure proper use.
Under normal circumstances, no maintenance of the soap system is required. If water is present in the clear soap tube, remove the tube and drain before winter storage.
No. Never connect your pressure washer to a hot water supply. Connecting your pressure washer to a hot water source will significantly reduce the life of the pump and will void the warranty.
Yes. Soap is only dispensed when using the black (soap) nozzle. To return to water only, change to any of the other nozzles included with the unit.
Only use a garden hose at least 10 ft. in length with a 5/8. internal diameter or larger.
NEVER use an extension power cord. It increases the risk of electric shock to the operator and the decrease in voltage can cause permanent damage to the unit's motor.
The variety of nozzles included with your pressure washer can accommodate most cleaning tasks. Consult the User Manual to determine the correct nozzle selection for the cleaning task.
Only with the use of aftermarket adapters, and only if areas to be cleaned can be reached while remaining at ground level. Never operate a pressure washer from a ladder or elevated position.
Yes. If kept at a safe distance, the black soap nozzle (all), white 40° (gas), and green 25° (electric) nozzles are safe for use on automotive paint.
You may visit our pressure washer accessories page to purchase our 50' pressure washer hose.
Yes. Please visit our pressure washer accessories page for a full list of the pressure washer accessories that we offer for gas or electric pressure washers.
Detach the nozzle from the spray lance. Use a nozzle cleaning tool to loosen any particles in the nozzle. Flush with water.
Verify fuel supply, choke position. Check the water supply and garden hose inlet filter. Pull the trigger on the spray gun to purge all air from the pump and hose BEFORE starting the pressure washer. Consult the User Manual for your specific unit for additional troubleshooting procedures.
Make sure the pressure washer hose is free of all water before storing for winter. In order to prevent corrosion and keep the water pump from freezing, you will need to add RV (non-toxic) antifreeze or similar pump-protection specifically made for pressure washers. Follow the manufacturer’s instructions for use.
LAWN AND GARDEN
Yes. Consult the user manual for spool size specifications before purchasing.
No. The 20V and 40V batteries have different sized snap and contacts making them incompatible with one another.
No. "Tool Only" designations are for customers who have already purchased a tool and battery combination and would like an additional tool that is compatible with the battery/charger they currently own.
RETURNS & WARRANTY
Extended warranties typically apply only when the manufacturers warranty is expired. Consult the documentation supplied with the extended warranty for more information.
Return Policy is subject to the rules and limitations established by the retailer you purchased from and may be different for each authorized retailer. Consult the policy specific to the retailer before you purchase or for more information.